FAQ

Frequently Asked Questions

Welcome to the Bad Zebedee FAQ. Here you'll find answers to common questions about our clothing, gifts, personalised products, delivery, returns and more.

What is Bad Zebedee?

Bad Zebedee is a UK-based online retailer selling clothing, accessories and gifts for adults and children. Our range includes T-shirts, hoodies, socks, mugs, drinks bottles, tumblers, tote bags, coasters and personalised gifts, with designs covering everything from outdoor adventures to animals, hobbies and humour.

What kind of products does Bad Zebedee sell?

We sell a wide range of clothing, accessories and gifts, including men's, women's and children's T-shirts and hoodies, socks, mugs, water bottles, thermal tumblers, tote bags, coasters and other gift ideas.

Our collections cover a wide range of interests, hobbies and occasions, making it easy to find a gift for someone who's into cycling, outdoor adventures, motorbikes, scuba diving, animals, gardening and plenty more.

Are Bad Zebedee products made in the UK?

Many of our printed and engraved products are created and finished in-house in the UK. Individual product descriptions provide more information about how each item is produced.

Do you print your own T-shirts and gifts?

Yes. All Bad Zebedee products are printed or engraved in-house. This includes a wide range of our T-shirts, mugs, bags, bottles, tumblers, coasters and personalised gifts.

Producing products ourselves also means we're often able to help with requests for alternative colours, sizes or personalisation. If you have something in mind, please get in touch.

T-Shirts, Hoodies & Clothing

What types of T-shirts do you sell?

We sell men's, women's, unisex and children's T-shirts featuring original and unusual designs covering hobbies, sports, animals, outdoor activities, humour and gift occasions.

You'll find designs for interests including cycling, mountain biking, motorcycling, scuba diving, skiing, snowboarding and outdoor adventures, alongside animal, novelty and lifestyle designs.

Do you sell organic cotton T-shirts?

Yes. Selected Bad Zebedee T-shirts are made using organic cotton. Look for "Organic Cotton" in the product title or description for details about the individual garment.

How do I choose the right T-shirt or hoodie size?

Sizing information is shown on individual product pages. As sizing can vary slightly between different garment styles, we recommend checking the measurements or sizing information for the particular product you're interested in rather than relying solely on your usual size.

If you're unsure which size to order, please contact us and we'll be happy to help.

What if I need a size or colour that isn't shown?

Please ask us. Because our garments are printed in-house, we may be able to supply a different size or colour even if it isn't currently shown as an option on the website.

Availability will depend on the garment and design, but we're always happy to check.

How should I wash my printed clothing?

Always follow the care instructions supplied with the garment. To help keep printed designs looking their best, we generally recommend washing garments inside out, avoiding harsh bleaching products and avoiding ironing directly over the printed design.

Personalised Gifts

Do you sell personalised gifts?

Yes. Bad Zebedee offers a range of personalised gifts and accessories, including selected drinks bottles, thermal tumblers, clothing and other products.

Where personalisation is available, you'll find the relevant options and instructions on the product page.

Can I add a name to a product?

Many of our personalised products can be customised with a name or other text. Check the individual product page for the available personalisation options.

If you've seen one of our designs but can't find the personalised option you want, contact us and we'll see whether we can help.

Are your personalised bottles and tumblers engraved or printed?

Selected products are laser engraved in-house, while others may be printed. The product description will tell you which process is used for the particular item you're ordering.

Laser engraving permanently marks the surface of the product rather than applying a printed sticker or transfer.

Can you make a custom product that isn't shown on the website?

Possibly! As we print and engrave in-house, we're often able to accommodate requests that aren't listed as standard options.

If you'd like a different colour, size, name, wording or variation of one of our existing products, contact us with your requirements and we'll let you know what's possible. We can also source products which we don't currently have listed so if there's something you'd like but can't find then please get in touch.

Mugs, Bottles & Gifts

Are your mugs dishwasher and microwave safe?

Many of our ceramic mugs are suitable for both dishwasher and microwave use. Please check the individual product description for the care instructions applicable to the particular mug you're buying.

Do you sell gifts for specific hobbies and interests?

Yes. This is one of the things we specialise in. We have clothing and gifts for a wide variety of hobbies, sports and interests, including cycling, mountain biking, motorbikes, scuba diving, skiing, snowboarding, outdoor activities, gardening, animals and more.

Browsing our collections is a good way to find gift ideas based on the recipient's interests rather than just the occasion.

Do you sell gifts for men, women and children?

Yes. We stock clothing, accessories and gift ideas for men, women and children. Many of our designs are also suitable as unisex gifts.

Ordering & Payment

How quickly will my order be dispatched?

Orders are normally dispatched within 24 hours, often the same working day if you order before 2pm.

Personalised products may occasionally require additional preparation, so please check the individual product information when ordering.

How will I know when my order has been dispatched?

Once your order has been processed and dispatched, you'll receive the relevant dispatch information via email using the contact details supplied with your order.

Can I change my order after I've placed it?

If you need to change something, please contact us as quickly as possible. Because we aim to dispatch orders quickly, there may only be a short period in which we're able to make changes.

This is particularly important for personalised products, as we may be unable to alter an order once production has started.

UK Delivery

Is UK delivery free?

Yes. Fully tracked UK delivery is included in the price on UK orders.

How long does UK delivery take?

Orders are normally dispatched within 24 hours or the next working day. Once dispatched, UK orders will usually arrive within approximately 2–4 working days, although delivery can occasionally take longer during particularly busy periods or because of circumstances outside our control.

Is my UK order tracked?

Yes. UK orders are sent using tracked delivery services.

For smaller orders we generally use Royal Mail, while larger orders may be sent using Royal Mail or another courier depending on the size and weight of the parcel.

International Delivery

Does Bad Zebedee deliver outside the UK?

Yes. We can ship orders internationally to many destinations around the world.

International delivery charges are calculated at checkout before you complete your order.

How are international orders sent?

Smaller international orders are generally sent using Royal Mail International Tracked, while larger orders may be sent using an alternative courier.

Delivery times vary depending on the destination and local postal or customs services.

Will I have to pay customs charges on an international order?

Depending on your country, your order may be subject to local import taxes, customs duties or handling charges. These charges are determined by the destination country's authorities and are outside our control.

We recommend checking your country's import rules if you're unsure.

Returns & Exchanges

Can I return an item?

Yes. We operate a hassle-free returns and exchange policy for eligible items.

If you're unhappy with your purchase, please contact us and we'll explain how to return it.

Can I exchange a T-shirt or hoodie for a different size?

Yes. If you've ordered the wrong size, contact us to arrange an exchange.

Returned garments must be unworn, unwashed and in as-new condition. You're welcome to try a garment on to check the fit before deciding whether you need an exchange.

How quickly will my refund or exchange be processed?

Once we receive and inspect your eligible return, we aim to process the refund or send your replacement within 24 hours.

Can personalised products be returned?

Because personalised products are made specifically for you, we’re not able to accept returns on these items unless an item is faulty or we've made an error.

Products & Stock

What happens if an item is out of stock?

Some products and variants allow you to register your email address so we can let you know when they're available again.

You can also contact us if there's a particular size, colour or product you're looking for. We may be able to tell you whether it's due back in stock or suggest an alternative.

Do you add new products regularly?

Yes. We're continually adding new clothing designs, gifts, accessories and personalised products. Our Latest Arrivals section is the best place to see what's recently been added.

Can I contact you if I can't find what I'm looking for?

Absolutely. If you're looking for a particular design, size, colour or personalised gift and can't find exactly what you need, please get in touch.

You can contact Bad Zebedee by email at sales@badzebedee.co.uk, by telephone on 0161 408 7007, or through the Contact Us form on our website.

We'll be happy to help.